What are the fees with your service?
You’re charged for the screening reports that you order.
Do you have a monthly service fee?
Yes, There is monthly service charge of $50 (waived if your account bills $50 or more each month.
Do we have to sign a contract?
Yes. This will lock in your pricing
How do we get started with your company?
Simply select the “Open an Account Tab”
How do we conduct an employment screening background check?
After your account is established you will be issued a secure username and password to access our online screening system to place and retrieve your orders.
Do you perform on-line processing?
We offer a fully-functional on-line order and retrieval system that enables you to place orders and retrieve through a secure web portal. The system is designed to help even the most inexperienced user to quickly order background reports. Our web-based ordering system provides partial reports; daily status updates and enables users to use a variety of methods by name, SSN or date to search through completed reports. Reports are provided in HTML format and may be viewed on any computing platform. The system also enables companies to set Administrator-level accounts and sub-accounts for multiple locations.
Can you notify me by email when my report is complete?
Yes, email notifications are sent automatically when the report is completed.
Can I view partial reports at your website?
Yes, reports are updated at our website as the information comes in.
Do you offer an Applicant Ordering Feature?
Simply send your applicant an email invitation. Once the applicant selects the link within the email they will be instructed to enter their information and order the screening report.
Can the applicants pay online with a credit card?
Yes, the applicants can pay online with any type of credit card
What if I forget my password?
Due to the secure nature of the Background Screening information, we require that you email us for all password reset requests. Within minutes our staff will email your new password to the email address that we have on file for you.
Are you available over the weekend?
Yes, we are open 7 days a week from 9am – 9pm Eastern Standard Time.
What information do you need to run a credit report?
  • The applicant’s full legal name
  • The applicant’s full date of birth
  • The applicant’s Social Security Number
  • The applicant’s valid domestic street address
Do I need a person’s authorization to conduct a background check?
If you are an employer, federal law states that you must obtain prior authorization before conducting a background check. In addition, you must keep the authorization on file for a period of three years.
Are Instant Criminal and Instant Eviction Database Searches accurate?
Instant Criminal Database Searches are not accurate! All the criminal information originates at the county courthouse. The county courthouse will then provide information to the instant database. However, not every county courthouse provides information to instant databases. Currently, about 60% of all counties provide information to instant databases. There are over 3400 counties in the United States. This leaves 40% or 1,360 counties that do not send any information to instant databases. The information that is provided is old and is outdated by an average of 30 to 180 days. In addition, the information is usually incomplete without any charge information or case outcome. According to the FCRA, any source used to obtain records that could potentially cause harm to someone must be complete and up-to-date. All criminal and eviction records found from database searches are considered inaccurate until they are confirmed at the county courthouse for accuracy and positive ID.
What is the most accurate way to search for criminal records?
According to the guidelines under the FCRA, the most accurate and up-to-date source for researching criminal record information is at the county courthouse because the county courthouse is the only source that updates information daily. Background Info USA recommends that any information found on an instant database search be researched at the county courthouse to confirm the accuracy of the information.
Do Criminal Databases cover every county and state throughout the country?
No! Criminal Database do not cover every country and state throughout the country. Please ask your current background screening company for a list of their coverage area.Background Info USA anonymously researched several of our competitors and found that they all answered, “Yes” to this question. However, when we requested that they provide a list of their coverage areas, not one competitor complied.
Are criminal searches conducted by using the applicant’s Social Security Number?
No. Criminal searches are conducted by the exact name match and by the exact date of birth match only.
Should a company rely on instant database searches as their only means of due diligence?
No. Do not rely solely on instant database searches. All criminal records found from database searches are considered inaccurate until they are confirmed at the county courthouse for accuracy and positive ID.
Are most applicant’s dishonest about their employment status?
Yes. On average, most applicants do stretch the truth when it comes to providing information about employment. Background Info USA conducts thousands of employment verifications every week. Here are the most common discrepancies that we find:
  • Salary
  • Job Title
  • Date of Hire
  • Current Employment Status
Are most applicants dishonest about their education status?
Yes. On an average, most applicants are dishonest about their past education. Background Info USA contacts thousands of educational institutions each month, and we have found that the most typical discrepancies concern the following:
  • The applicant never attended the institution
  • The applicant never graduated
  • The applicant did not receive the degree as stated
What information do you get on employment verifications?
We ask the following questions on employment verification:
  • Dates of employment
  • Title
  • Ending Pay
  • Duties
  • Reason for Leaving
  • Eligible for Rehire
The information that is returned depends on the willingness of the former employer to provide information. When necessary, we send a signed authorization to the former employer in order to acquire the necessary information. This may require your staff to fax an authorization form to us at times. All employment verifications are done by calling the employer directly, except in situations where the employer has outsourced verification to an automated system.
What information do you get on educational verifications?
We ask the following questions on educational verifications:
  • Dates of attendance
  • Degrees received
  • Graduation date
  • GPA received
The information that is returned depends on the willingness of the educational institution to provide verification information.
How does Background Info USA screen applicants?
Background Info USA takes an investigative approach when conducting a background screening search. Upon receiving a search request, we first review the information provided for proper spelling and name order. Second, we confirm that the SSN and Date of Birth are accurate. Third, we scan the credit report or SSN trace for alias names and/or maiden names. We immediately communicate with the customer if we discover that the applicant has alias names and/or if the SSN or DOB appears to be incorrect. Next, we review the areas in which the applicant has lived in order to determine the proper search process necessary for a thorough screening. We then contact the employers to confirm current and previous employment history. We also call the landlords to confirm current and previous landlord history. The search is not considered complete until it is reviewed by our quality control department for FCRA compliance and accuracy.
What is your turnaround for complete reports?
We generally advise our clients that turnaround times vary between instant turnaround for database searches thru 48 hours for county criminal searches, depending on the nature of the search being conducted and the availability of resources, i.e. previous employers, educational institution response, etc.
What information do you need to conduct the checks?
In order to expedite the process, we would like to have all of the following information:
  • Date of birth
  • Social Security Number
  • Current Physical Address
  • Copy of the Applicant Signature Release
I know that someone has been arrested in the past. Will this report show that?
Arrest records will not be provided. The only criminal record information provided will be related to criminal convictions. If a person was arrested and then released without being convicted, this information will not be reflected in our reports. Depending on the county courthouse, arrest records may occasionally be returned if the case is still ongoing or awaiting trial. Since a person is innocent until proven guilty, arrest records should never be used to make a hiring decision. Only criminal convictions should be used in making decisions.
Do you dedicate employees to clients or do all of your agents handle reference requests based on workflow?
All requests are handled on a workflow basis. Within 10 minutes of receiving your request we have verified the information and placed our first contact attempt to the verifying party.
Are you Fair Credit Reporting Act compliant?
Background Info USA (BIUSA) is fully compliant with the Fair Credit Reporting Act. Our documents and procedures are regularly reviewed for compliance to state and federal regulations.
Do you have insurance?
In addition to general liability insurance, BIUSA carries a $1million Errors and Omission policy and is licensed by the State of Florida.
Can you notify me by email when my report is complete?
Yes, we have the ability to notify two additional email addresses when reports have been completed and posted to our web site.
Can I view partial reports at your website?
Yes, reports are updated at our website as the information comes in.
Do you provide instant results?
Many search types are instant and available within seconds of ordering, including DMV, SSN and Credit Reports.
Can I pay by credit card?
Yes. We currently accept Visa, MasterCard, and American Express.
How am I billed?
BIUSA bills clients at the end of each billing period. Clients are provided with an itemized invoice detailing all search requests from the prior billing period.
What is contained on the invoice?
The invoice is grouped by name and provides details of each search conducted for that person. In addition, a summary page of all searches by category is provided. For multi-location client’s. Background Info USA can provide a master invoice broken down by individual location.
Can you handle multiple locations with separate billing?
We have the capability to bill our multi-location clients at the location level or by providing a master invoice subtotaled by location.
What additional fees can I expect?
Fees generally fall in to three categories and are passed directly through without markup. They include, but are not limited to the following:
  • County court fees – some counties in the U.S. charge an access fee. Court fees are charged per name, per look up.
  • Employer fees – some employers charge for employment verification, or outsource verifications to outside companies.
Do you charge a premium for international searches?
Yes, international searches vary in pricing based on the country searched.
What type of international searches can you conduct?
We can perform the following services in international countries:
  • Credit History
  • Criminal History
  • Eviction History
  • Civil Record History
  • Employment History
  • Education History
  • DMV History